Client Terms of Service
Last update: Jan 1, 2026
These terms apply to all invoices, web development projects, and maintenance plans with Wirebird Media. Where a signed proposal or agreement specifies different terms for a particular project, the signed proposal controls for that project. By paying an invoice or engaging Wirebird Media's services, you agree to these terms.
Invoice & Payment Terms
Payment is due on receipt of invoice unless an alternate payment arrangement has been approved in writing prior to services being rendered.
- Past-due invoices accrue interest of 8% after 7 days from the invoice date, and 14% after 14 days.
- Invoices unpaid at 21 days are subject to immediate termination of services and possible legal action.
- Accounts more than 30 days past due will be submitted to a debt collection agency.
Please contact Wirebird Media before services begin if you have any questions about billing.
Maintenance Plans
- All maintenance plans are billed automatically on the 1st of the month.
- Cancellation of a maintenance plan on a standard brochure website requires 30 days' advance written notice for the following month's billing.
- Websites with additional integrations (e-commerce, membership, or other complex third-party integrations) require 90 days' advance written notice, due to the added tools and backup infrastructure required to maintain those sites. If such functionality is added to your site after your plan begins, the longer notice period will apply going forward.
- Please ask in advance which cancellation notice period applies to your site if you're unsure.
Cancelling without the required notice (in writing) will result in a fee equal to 3 months of service, and possible further action, as expenses have likely already been incurred to maintain your site.
Failed billing attempts: if a billing attempt fails (e.g., due to an expired card or insufficient funds) and is not resolved within 72 hours, services will be immediately suspended and a reconnection fee of 25% plus the full balance due will apply. If services remain terminated for longer than 5 business days due to a failed billing attempt, the cancellation policy above goes into effect.
Web Development Project Terms
Change Orders & Additional Content
Additional ideas, pages, content, or functionality often come up during development — we encourage this. If a request introduces unexpected cost, or represents a larger scope change, we will notify you and will not begin that work until you approve the added budget/timeline. Larger changes may require a signed Change Order and additional deposit before work begins.
Payment must not be withheld due to additional content or delivery extensions caused by change orders. Final payment is due when Wirebird Media determines the site is complete per the agreed scope, and after the applicable review date.
Delivery Estimates & Client Responsibilities
Delivery timelines assume you'll provide all needed materials (text, logos, photos, and other media) in a timely manner. Missing or unusable media may extend the delivery date. Stock imagery may be used as a placeholder where necessary and would need to be licensed for permanent use.
Web Development Standards & Credit
Services are performed according to commonly accepted Web Services Industry standards, using technologies that render consistently across the large majority of common browsers in use at the time.
For a minimum of 2 years from the site's launch date, and for as long as you continue using the site we built, you agree to allow Wirebird Media and its project manager to retain a visible credit link (e.g., in the footer and site author meta tags), such as: "Website by Wirebird Media." Wirebird Media may request or make immediate removal of this link if the site is not properly maintained.
Client-Provided Content, Trademarks & Copyright
You represent and guarantee that any text, graphics, photos, designs, trademarks, or other materials you provide for use on your site are either owned by you or used with permission from the rightful owner. You agree to hold harmless, protect, and defend Wirebird Media from any claim arising from materials you provided.
You are responsible for reviewing your own site's Terms & Conditions and Privacy Policy content with legal counsel as needed, and for keeping those pages compliant on an ongoing basis. Wirebird Media is not responsible for, and assumes no liability for, that content.
Warranties & Liability
Wirebird Media does not warrant that your site will meet any particular expectation of traffic or business results. Wirebird Media is not liable for any damages — including lost profits, lost savings, or other incidental, consequential, or special damages — arising from the operation of, or inability to operate, your site.
Entire Agreement, Cancellation & Governing Law
These terms, together with any signed proposal, constitute the entire agreement between Wirebird Media and the client regarding a project. Any additional work not covered must be authorized in writing (email counts) in advance, and will be billed at the then-current hourly rate.
If a project agreement is cancelled before work is complete or the site is launched, the client forfeits any payments made, and may be held liable for the outstanding project balance, a 20% project abandonment fee, and any associated legal costs.
These terms are governed by the laws of the State of Oregon and Deschutes County, Oregon.