IMPORTANT - Invoice Terms: Payment is due on receipt of invoice unless an alternate payment agreement has been approved prior to services being rendered. Past due invoices accrue interest of 8% after 7 days from the date of invoice and 14% after 14 days. Invoices remaining unpaid at 21 days are subject to immediate termination of services and possible legal action. Please note that any account more than 60 days past due will be submitted to a debt collection agency. 

Maintenance plans: all maintenance plans require automatic billing on the 1st of the month. Cancellation requests require a 30-day advance notice for the next month. Cancellation of billing without a 30-day notification will result in fees equal to 3 months service and possible further action if expenses have been incurred on your behalf. Failure to address a failed billing attempt (e.g. due to a changed credit card or insufficient funds) within 72 hours will result in immediate suspension of services and a reconnection fee of 25% plus the entire balance due. Should services be terminated due to a failed billing attempt for longer than 5 business days, the above 30-day cancellation policy will be in effect.

Please contact Wirebird Media if you have any questions about our billing policies PRIOR to services being rendered.

Last update: May 1, 2022*
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